Brands available Salt market avenue may have specific refund policies. Below is the general refund policy that applies to most brands and orders made through Salt market avenue. Email us if you have questions regarding a brand and/or product.
Brands only accept the returns for refund within 14 days as from the reception of the order. We simply ask that the following requirements are respected:
- the items have to be in their original packing, with labels and intact hygiene seal in place
- the items must not have been worn, washed or altered in any way
Returns that do not meet the above requirements will not be accepted and we will not proceed to refund.
Refunds will be issued excluding the original shipping.
Salt market avenue or the brands will not be held liable for any lost returns and we strongly recommend you use a registered postal service and record the tracking details.
Salt market avenue or the brands is not responsible for the shipping costs of your return or exchange item/s.
We do not accept refunds on items that have been sold during sales/discounts. Returns on discount codes are accepted, but gift cards will be provided instead. Returns during sales are not accepted (for example SALE products). Gift cards does not have an end date.
If you wish to exchange a product, please make a return on the items you wish to exchange following the guidelines above and place a new order on correct items. This also applies for items bought on sale, where a gift card will be provided.
In the unlikely event that your product arrives damaged - please contact us immediately with an image of the damaged item and we will get back to you right away.
The return process:
1. Pack your items in the post bag they were sent in, or another suitable box/post bag
2. Include your returns note with your order number. Without this the brand will not be able to make a return, simply because they need to know which order is being returned
3. Send the package to the returns address available on your returns note that was sent with the package
4. We will register your return within 2 weeks after the brand have received it. You will receive an automatic email with a notification when your return is registered
5. You will receive your refund via the same payment as used when the order was processed. Please check your order confirmation email if you're unsure what payment method was used. If you bought sale-items or send your return later than 2 weeks after receiving your order, you will receive a gift card by email